6 answers
Policies Questions
Straight answers on house cleaning, pricing, scheduling and what is included, across Orlando, Apopka, Winter Garden and Central Florida.
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We ask for at least 24 business hours’ notice to cancel or reschedule an appointment.
Cancellations with less notice, or lockouts where our team cannot get into the property, are charged 50% of the scheduled service price. Please make sure your access method is logged in our system before cleaning day.
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To pause, cancel or reduce the frequency of a recurring plan, please give us 2 weeks’ notice.
Requests with less than 2 weeks’ notice are treated as a late cancellation and may be charged accordingly.
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Your satisfaction is guaranteed. If any area was missed or not cleaned to your expectations, contact our office within 24 hours of the appointment and send a few photos.
We will send our team back to re-clean that area at no extra cost. Touch-ups are scheduled within 5 business days of the original appointment, at a time that works for you.
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For safety and health reasons, our team does not hand-wash clothing, scrape paint, clean up pest droppings, stand on counters to reach the top of cabinets, or clean under heavy furniture we cannot move.
We also do not clean blood, urine, vomit or feces, homes with severe mold or mildew, or homes with excessive clutter that puts our team at risk. If any of these apply, tell us when you book so we can advise you.
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Our team does not lift or move furniture or appliances over 20 lb (9 kg), and we do not climb higher than a standard two-step stool.
Higher areas, such as tall shelves and ceiling corners, are dusted with an extension duster.
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No. We do not service hoarding situations or homes where excessive clutter puts our team at risk.
If you are not sure whether your home qualifies, call or text (407) 426-4100 and we will talk it through with you.
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No question matches that. Call or text (407) 426-4100 and ask us directly.
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