9 answers
General Questions
Straight answers on house cleaning, pricing, scheduling and what is included, across Orlando, Apopka, Winter Garden and Central Florida.
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Yes. Total Cleaning Services is a licensed and insured, family-owned cleaning company based in Apopka, Florida. Every cleaner on our team is trained and background-checked before working in a client’s home or office.
That means you can book with confidence, whether you need regular house cleaning, a one-time deep cleaning or office cleaning anywhere in our Central Florida service area.
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Total Cleaning Services is a family-owned business founded by Mariana Rocha, who grew up in Brazil watching her mother clean homes for a living. She brought that same care and attention to detail to Florida and built the company from a one-woman job into a trusted local team.
You can read the full story on our About page.
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Yes. Our team brings all the tools and products needed to clean your home, including commercial vacuums, mops, microfiber cloths and sanitizers.
If you prefer that we use your own products, such as organic, eco-friendly or scent-free options, just let us know when you schedule. Please note we are not responsible for damage or results caused by client-provided products.
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No. You are welcome to be home, but most of our clients prefer to be out and come back to a clean space. All we need is a secure way to get in, such as a lockbox code, a garage keypad or a hidden key logged in our system before cleaning day.
If you work from home, our team will work around you and switch rooms so your day is not interrupted. Our commercial vacuums do make normal background noise.
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Yes, we are completely pet-friendly and our products are safe for your pets. Please tell us about your pet’s temperament before the visit, and keep them in a comfortable room or crate if they get anxious around vacuums or new people.
This keeps your pets calm and lets our team work safely and efficiently.
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A little preparation helps us focus on cleaning every surface. Please pick up clutter, toys and loose papers from floors and countertops, and put away valuables, sentimental items and private documents.
Our team does not wash dishes by hand or organize personal belongings. If your dishwasher is empty, we will gladly load dirty dishes into it, but we do not unload clean dishes or put items away in cabinets.
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For recurring cleaning, we send the same trained team whenever possible, so they learn your home and your preferences over time.
If your usual cleaners are unavailable, another background-checked member of our team will follow the same checklist and notes for your home.
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No. When you book with us, you agree not to solicit or hire any member of our team for home-related services outside of Total Cleaning Services. We invest a lot of time and resources into background checks and training.
If you are interested in working directly with one of our cleaners, please contact us so we can discuss a fair and honest solution.
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Our team may take before-and-after photos of cleaned areas for internal quality control and supervisor review.
These photos are kept confidential and never include personal or identifying details of you or your home.
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No question matches that. Call or text (407) 426-4100 and ask us directly.
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