Because your home is unique and we strive to provide the absolute best care, we’ve established these guidelines to ensure a flawless, transparent, and safe experience for everyone.
Our office and cleaning schedule runs Monday through Friday, 8:00 AM to 5:00 PM.
For the first appointment of the day, our team arrives at the exact scheduled time. For all subsequent appointments, we provide a 1-hour arrival window to accommodate traffic and service variations.
If our team arrives and the home differs from the initial booking — larger, more rooms, or a much deeper level of cleaning required — we'll notify you immediately to adjust the price before starting.
To help us deliver the most efficient and spotless results, please prepare your home by following these steps:
Tidy up and clear clutter, toys, or loose paperwork from floors and countertops.
Allow floors to dry fully before walking on them if you are at home.
Secure any highly sensitive, sentimental, or valuable items, and private documents.
Avoid using rooms that are actively being cleaned.
We love our remote-working clients! If your house is your home office, our team will gladly work around you with empathy and care, switching rooms smoothly so your day remains uninterrupted.
We provide all the tools and cleaning products required to make your home shine, including commercial vacuums, mops, microfibers, and sanitizers.
Our rates are calculated per job, not per hour. Our highly trained technicians clean efficiently in a shorter time.
Scheduling & Commitments
We require at least 24 business hours' notice to cancel or reschedule an appointment.
Cancellations with less notice, or lockouts where our team cannot access the property, incur a fee equal to 50% of the scheduled service price.
To temporarily pause, permanently cancel, or reduce your cleaning cadence, we require a strict 2 weeks' notice.
Safety, Trust & Terms
We're entirely pet-friendly — our premium products are completely safe for your furry family members.
To protect our trusted cleaning professionals, our team cannot:
Payment is due on the day of service. You'll receive a secure payment link via email or text.
For internal quality control and supervisor reviews, our team may take before-and-after photos of cleaned areas.
Your satisfaction is our absolute priority. If any area of your home was missed or not cleaned to your expectations, please contact our office within 24 hours of your appointment and share a few photos with us.
Touch-ups will be scheduled within 5 business days of the original appointment at a time that works best for you.
By entering a service agreement with us, you agree not to solicit or hire any staff member we introduce for home-related services outside our business.
We invest significant time and resources into background-checking and training our team. If you're interested in working directly with one of our cleaners, please contact us to discuss a proper, honest resolution.
